Privacy Policy
Your privacy matters to us. This policy explains how MetaGlow System collects, uses, and protects your personal information when you use our financial reporting services.
Information We Collect
At MetaGlow System, we collect various types of information to provide you with comprehensive financial reporting services. This information helps us deliver personalized insights and maintain the security of our platform.
Personal Information
Name, email address, phone number, and business contact details you provide during registration or service inquiries.
Financial Data
Company financial records, investment portfolios, and reporting preferences necessary for our analytical services.
Usage Information
Website interactions, feature usage patterns, and system preferences to improve user experience.
Technical Data
IP addresses, browser information, device identifiers, and security logs for platform protection.
How We Use Your Information
We process your personal data for specific business purposes related to our financial reporting services. Each use case serves a legitimate business interest while respecting your privacy rights.
- Providing customized financial reports and investment analysis tailored to your business needs
- Processing service requests and maintaining ongoing client relationships
- Sending important updates about your reports, system changes, and regulatory compliance
- Improving our platform functionality based on user feedback and usage patterns
- Ensuring system security and preventing unauthorized access to sensitive financial data
- Complying with Taiwanese financial regulations and international reporting standards
- Conducting internal business analysis to enhance service quality and efficiency
Data Storage and Security
Your financial information requires the highest level of protection. We implement multiple security layers and follow industry best practices to safeguard your data.
Security Measures
Our security infrastructure includes 256-bit SSL encryption, multi-factor authentication, and regular security audits. All data transmissions are encrypted, and our servers are protected by advanced firewall systems.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Financial records are typically retained for seven years following Taiwanese accounting standards, while marketing communications data may be deleted upon request.
International Transfers
Some data processing occurs outside Taiwan to support our global infrastructure. We ensure adequate protection through standard contractual clauses and only work with service providers who meet strict security requirements.
Sharing and Disclosure
We maintain strict controls over information sharing and never sell personal data to third parties. Limited sharing occurs only in specific circumstances necessary for service delivery.
- Authorized service providers who assist with data processing, hosting, and technical support
- Professional advisors including lawyers, auditors, and consultants bound by confidentiality
- Regulatory authorities when required by Taiwanese law or financial reporting regulations
- Business successors in the event of merger, acquisition, or asset transfer
- Law enforcement agencies when legally required or to protect legitimate interests
All third-party processors sign comprehensive data protection agreements ensuring your information receives the same level of protection we provide directly.
Your Privacy Rights
Under Taiwanese privacy laws and international standards, you have specific rights regarding your personal information. We provide clear procedures for exercising these rights.
Access and Correction
You can request a copy of personal information we hold about you. If any information is inaccurate or incomplete, you may request corrections or updates at any time.
Data Portability
You can request your data in a structured, commonly used format for transfer to another service provider. We provide export functionality through your account dashboard.
Deletion Requests
You may request deletion of your personal information, subject to legal retention requirements. We process deletion requests within 30 days and provide confirmation once completed.
Marketing Communications
You can opt out of marketing emails at any time using unsubscribe links or by contacting our privacy team. Service-related communications continue as necessary for account management.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance functionality and analyze usage patterns. Most cookies are essential for platform operation, while others support optional features.
Essential Cookies
These cookies are necessary for website functionality, including user authentication, session management, and security features. They cannot be disabled without affecting site performance.
Analytics Cookies
We use analytics tools to understand how users interact with our platform. This helps improve navigation, identify popular features, and optimize performance. You can disable these through browser settings.
Preference Cookies
These remember your choices such as language preferences, dashboard layouts, and report formats. They enhance user experience but are not essential for basic functionality.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. Significant changes are communicated through email notifications and prominent website notices.
Minor updates that don't affect your rights or data processing activities are posted directly to this page with updated effective dates. We recommend reviewing this policy periodically to stay informed about how we protect your information.
If you have questions about policy changes or need clarification about specific provisions, our privacy team is available to provide detailed explanations and guidance.
Children's Privacy
MetaGlow System's financial reporting services are designed for business professionals and investors. We do not knowingly collect personal information from individuals under 18 years of age.
If we become aware that we have collected information from a minor, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child has provided personal information should contact us immediately.
Privacy Questions and Contacts
For privacy-related inquiries, data requests, or concerns about this policy:
Kaohsiung City, Taiwan
Privacy requests are typically processed within 5-10 business days. We may request additional verification for security purposes before fulfilling certain requests.